Bernard

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Since 1989, Bernard has delivered end-to-end solutions for our clients from customer acquisitions through customer care to ensure business continuity 24/7.  We are looking for a talented Corporate Trainer to join our rapidly growing team. The Trainer is a consumer-facing position with daily expectations for exceptional knowledge transfer to ensure quality customer experience and sales performance.  Successful candidates are highly self-motivated, attentive to detail, proficient in use of computers, and seasoned in transferring knowledge, active listening and customer de-escalation, and sales.  The Trainer delivers content for internal training groups.  Trainees may be new employees, tenured employees, supervisors (Train the Trainer), or clients.  Training is primarily delivered in a classroom setting in our Jacksonville, FL call center of excellence.     Key Performance Indicators analyzed and trended are as follows: ●       Graduation Rate (85%+) ●       Skill Refresh Monthly: Agent Productivity Reporting (Schedule Adherence, Average         Handle Time, Idle Time, After Call Work Time) ●       Skill Refresh Monthly: First Call Resolution (Transfer Rate) ●       Quality Performance ●       Quality Compliance (Personally Identifiable Information) ●       Skill Refresh Monthly: New Product Sell-In
Job Location
US-FL-Jacksonville
Posted – 11/8/2019 Internal Posting expires – 11/13/2019 Please apply at our website: www.bernardbpo.com
Job Location
US-FL-Jacksonville
Overview: Our Inbound Telesales/Retention Reps answer a variety of incoming calls from customers of our large cable clients; these calls include talking to customers who are interested in adding services and products to their current packages, as well as retention calls.  Our representatives utilize their customer service and sales skills to help meet our clients’ needs, as well as the needs of their customers.   If you have a passion for helping and talking to people, this job could be for you!
Job Location
US-FL-Jacksonville
The Operations Manager role is designed specifically to be an optimization role centered on data analysis and recommended / planned operational strategies for efficiencies and consistent performance. There is an abundance of sales and performance data and this role assists the Director in analyzing data, defining areas of success and opportunities, and developing both proactive and recovery responses in performance management.
Job Location
US-FL-Jacksonville
Overview The Operations Supervisor role is designed specifically to be an optimization role centered on data analysis and recommended / planned operational strategies for efficiencies and consistent performance. There is an abundance of sales and performance data and this role assists the Director in analyzing data, defining areas of success and opportunities, and developing both proactive and recovery responses in performance management. Key Performance Indicators analyzed and trended are as follows: - Agent Productivity Reporting (Average Handle Time, Idle Time, After Call Work Time) - Bundle Sell-In - Sales Conversion - RGU Sell-In - Triple Play Sell-In - Sales by Interval - MRC (Monthly Recurring Charges / Incremental Revenue)
Job Location
US-FL-Jacksonville
Position:  Bilingual Inbound Sales Representative:   Since 1989, Bernard has delivered end-to-end solutions for our clients from customer acquisitions through customer care to ensure business continuity 24/7.  We have immediate openings for Inbound Sales Representatives in our Jacksonville, FL call center of excellence.   This is a consumer-facing position with daily expectations for quality customer service and sales. You will be taking Inbound calls to assist customers in finalizing all of their home service needs using a consultative sales approach during and after their move to a new home.  You will be selling home services such as cable/satellite TV, high speed Internet, digital phone and home security.   Bernard offers a starting wage of $14.25 per hour which will be based on passing an Internal Spanish Language assessment along with a bonus and comprehensive benefits package.
Job Location
US-FL-Jacksonville